Zeon Labs — AI Automation Agency
Legal

Terms of Business

Last updated: 11 June 2026

These Terms of Business ("Terms") govern the services provided by Zeon Labs ("we", "us", "our"), an AI Automation and Systems Agency operating as autonomo in Spain, to its clients ("you", "the Client"). By accepting a proposal or engaging us, you agree to these Terms.

1. Services

We provide AI automation, systems design, integrations, AI voice and chat agents, workflow automation and related consultancy services, as described in the proposal or statement of work agreed with you.

2. Proposals and agreements

Each engagement begins with a written proposal outlining scope, deliverables, timelines and fees. Work commences once the proposal is accepted (in writing or by email) and the deposit has been paid. Changes to scope must be agreed in writing and may affect fees and timelines.

3. Fees and payment

  • A 50% deposit is required before work starts.
  • The remaining balance is due on completion of the agreed deliverables.
  • Invoices are payable within 14 days of issue.
  • All fees are exclusive of IVA (Spanish VAT), which will be added where applicable.
  • Late payments may incur interest and suspension of services until cleared.

4. Client responsibilities

You agree to provide timely access to the information, accounts, credentials and feedback we need to deliver the services. Delays caused by missing input from you may affect timelines and fees. You are responsible for ensuring you have the right to share any materials, data or credentials provided to us.

5. Intellectual property

  • On full payment, you own the bespoke deliverables we create for you.
  • We retain ownership of any pre-existing tools, frameworks, code, templates and methodologies used to deliver the work, and grant you a perpetual licence to use them as part of the delivered solution.
  • We may reference the engagement in our portfolio and marketing in a non-confidential manner unless otherwise agreed.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement and to use it solely for the purpose of delivering or receiving the services.

7. Limitation of liability

  • Our total liability for any claim arising from the services is capped at the total fees paid by you for the affected engagement.
  • We are not liable for indirect, consequential or loss-of-profit damages.
  • We are not liable for failures, downtime or changes in third-party platforms, APIs or services on which our solutions depend.

8. Termination

  • Either party may terminate the engagement with 30 days' written notice.
  • The deposit is non-refundable once work has commenced.
  • You remain liable for any work completed and expenses incurred up to the termination date.

9. Third-party tools and platforms

Our solutions often rely on third-party tools, AI models and platforms. You are responsible for any subscription, usage or licensing fees charged by those third parties. We are not responsible for their availability, pricing changes or terms.

10. GDPR and data processing

Where we process personal data on your behalf, we do so as a data processor under your instructions and in accordance with the GDPR. Our handling of personal data is described in our Privacy Policy.

11. Governing law

These Terms are governed by the laws of Spain. Any dispute will be subject to the exclusive jurisdiction of the competent courts in Spain.

12. Contact