Zeon Labs ("we", "us", "our") is an AI Automation and Systems Agency operating as autonomo in Spain. This Privacy Policy explains how we collect, use, store and protect personal data you share with us through our website www.zeonlabs.xyz, by email, on WhatsApp or during the delivery of our services.
1. Who we are
- Business: Zeon Labs — AI Automation and Systems Agency
- Status: Operating as autonomo in Spain
- Website: www.zeonlabs.xyz
- Email: info@zeonlabs.xyz
- Phone / WhatsApp: +34 711 023 163
2. Data we collect
- Contact information: name, email address, phone number, business name.
- Communication data: messages you send via our contact form, email, or WhatsApp.
- Technical data: IP address, browser type, device information, pages visited, and cookies (see our Cookie Notice).
- Client project data: information you share while we deliver services to you, including credentials shared securely for the purpose of integration work.
3. Purpose of processing
- Responding to enquiries you send through our website or other channels.
- Providing the services described in our proposals and agreements.
- Sending operational and transactional emails (e.g. project updates, invoices).
- Improving our website and services through aggregated analytics.
- Complying with our legal and tax obligations in Spain.
4. Legal basis
We process your personal data under the following legal bases of the GDPR:
- Consent — when you submit our contact form or accept cookies.
- Contract — when we provide services agreed in a proposal or contract.
- Legitimate interests — to operate, secure and improve our business and website.
- Legal obligation — to comply with Spanish tax and accounting law.
5. No selling of data
We do not sell, rent or trade your personal data to third parties. We do not use your data for unrelated marketing.
6. Third-party processors
We work with carefully selected third-party providers that act as data processors on our behalf, including hosting providers, email delivery services, analytics providers and automation/AI platforms used to deliver client work. These providers are bound by contractual confidentiality and data-protection obligations and only process data on our documented instructions.
7. Retention periods
- Enquiries that do not become clients: retained for up to 24 months.
- Client data (contracts, deliverables, invoices): retained for 5 years to meet Spanish tax and legal requirements.
- Cookie and analytics data: as described in our Cookie Notice.
8. Your GDPR rights
Under the GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data ("right to be forgotten").
- Receive your data in a portable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@zeonlabs.xyz.
9. Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted transport (HTTPS), restricted access to data, vetted service providers and secure credential handling. No system is 100% secure, but we continuously work to apply current best practices.
10. Cookies
Our website uses cookies. See our Cookie Notice for full details.
11. Right to complain
If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.